Trainers

 

Job Description:

The main task of the trainer, will ensure that new and old employees

are trained in the right way. It is the responsibility of the trainer to ensure that each agent

has the necessary knowledge to attend each call effectively. As a trainer, he/she must

maintain a high number of graduates for each class trained; the trainer must keep training

modules updated, and must be in constant communication with the client, to be aware of

any changes on the product or work processes. He/she should evaluate each candidate

individually and in groups to determine whether they have the necessary knowledge to

move to operations.

 

 Job Duties:

- Provide active training to new employees and previous employees with

experience in customer service, sales, product knowledge and customer

procedures based in company policies

- Maintain a high number of successful graduates for each class , also maintain

the quality of each training given

- Have constant communication with the client and keeping the training

department aware of any changes on the process or product

- Create motivation plans within the training to maintain a pleasant

environment

- Conduct sporadic assessments to determine the knowledge of each agent

- Perform any other task assigned by the Training Manager , General Manager,

Account Manager and/or the client

 

Qualifications:

- At least 2-3 years of experience in the Training field

- Excellent Communication, Class Facilitation and presentation skills specifically for a BPO

Target Market

- Experience in handling an Australian Voice account of exposure to the Australian culture is

and advantage in a call center

- Strong Customer Service and Technical Support, Trouble-shooting skills and experience

required

- Gap Analysis, Root-cause Analysis, Six Sigma, Training Needs Analysis background and

experience

- 90% English proficiency

 

Be part of our new site in Ortigas. Apply online at: https://bit.ly/2mbw5q7

 

 

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