28202 Cabot Road Site #300 Laguna Niguel, CA 92677

1-844-NEARSOL

About Us

NEARSOL understands the importance of loyalty and dedication in the development of a business and guarantees dependability to deliver optimal results. Our team is empowered by our core values and lives by the mantra “Always Customer Service”.

NEARSOL Milla De Oro

Who We Are

Headquartered in the US, NEARSOL was born into telecommunications as a captive Real Estate operation in 2006 where we rapidly obtained the knowledge and understanding of the customer service industry, evolving into a thriving Outsourcing & Implementation solutions provider.

For over 12 years, NEARSOL has served our partners with a dedication to ensure every step of their business growth is fortified with professional guidance and knowledge. We have extensive experience in process management for Captive and Contact Centers, with the best operational and technological resources we eliminate the hassle out of developing and managing a successful nearshore offshore business. We are results-driven and one hundred percent committed not only to fulfill but to surpass our partner’s expectations.

TIMELINE

A Glance at
Our Journey

We have created lasting relationships with our partners by providing unmatched service and gaining a strong presence in the most desirable regions for the BPO Industry: LATAM, Caribbean, and Asia-Pacific, winning numerous awards for quality and service.

TIMELINE

A Glance at
Our Journey

We have created lasting relationships with our partners by providing unmatched service and gaining a strong presence in the most desirable regions for the BPO Industry: LATAM, Caribbean, and Asia-Pacific, winning numerous awards for quality and service.

2011

Established the NEARSOL brand as the parent company and expanded our solutions to include Facility Implementation (FIS)

2012

Expanded the NEARSOL brand to a second location in Guatemala City and broadened our solutions to include Managed Services: IT, Payroll and Recruitment

2013

Strengthened the NEARSOL brand to include Workstation Lease in our solutions and  added Employee Leasing to our Managed Services.

2014

Grew the NEARSOL brand to a third and fourth site in Guatemala City while setting the record for fastest turn-key delivery.

2016

Recognized as a respected leader of the industry. NEARSOL was awarded ‘Best Contact Center in the BPO sector’ and built our fifth site in Guatamela City

2017

Ventured worldwide and established a footprint in the Philippines. Launched the NEARSOL Foundation which included the fund for the English Academy

2018

Grew the NEARSOL brand into a second site in the Philippines and added WFM to our Solutions. Awarded “Best in Quality” for the second consecutive year.

2019

Continued growth in the Philippines with two new sites and expanded our worldwide footprint into Colombia and  Jamaica added White Glove Services to our Solutions. Awarded “Best in Quality” for the third consecutive year.

2020

Opening one more site in the city of Iloilo, partnership with a client for new solutions in Colombia, Honduras, and Guatemala

2021

2021 Highlight

2022

2022 Highlight

Certifications and Awards

Happy NEARSOL Employee working

Our Culture

‘Always Customer Service’ is more than a policy; it is a culture manifested by upper management and transmitted throughout the organization. We focus on delivering the best Customer Service and strive to exceed our customers expectations and needs. We are not just service providers, but allies to our partners as we are dedicated to delivering our promises and continuously improving. NEARSOL believes in the power of cultivating great working relationships and promoting our culture of family.

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Mission

To develop a great company that helps business expand and deliver exceptional customer experience.

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Vision

Deliver customized end to end
contact center solutions.

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Purpose

To always deliver great
customer service.

Core Values Vector
Caring Icon

Caring

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Passionate

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Resourceful

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Committed

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Results-driven

Leadership

Jon Caballero

Managed Services Director/APAC

Victor Rogel

President /Co-Founder

Victor Pereda

CEO/Co-Founder

Kevin Walker

CFO

Vannesa Franco

Managed Services Director/LATAM

SOCIAL RESPONSIBILITY

Serving the
Humanitarian Cause

Passionate and empathic towards the problems of underprivileged communities, NEARSOL Foundation was created to bring about a wave of change among the people with limited resources through training and development. Established in different destinations around the world, we gathered insight into the need for robust philanthropic activities. NEARSOL Foundation, a non-profit organization works diligently to help the population in dire need of massive humanitarian efforts become self-sufficient and to improve their life standards.

2016

Recognized as a respected leader of the industry. NEARSOL was awarded ‘Best Contact Center in the BPO sector’ and built our fifth site in Guatamela City

2014

Grew the NEARSOL brand to a third and fourth site in Guatemala City while setting the record for fastest turn-key delivery.

2013

Strengthened the NEARSOL brand to include Workstation Lease in our solutions and  added Employee Leasing to our Managed Services.

2012

Expanded the NEARSOL brand to a second location in Guatemala City and broadened our solutions to include Managed Services: IT, Payroll and Recruitment

2011

Established the NEARSOL brand as the parent company and expanded our solutions to include Facility Implementation (FIS)

2017

Ventured worldwide and established a footprint in the Philippines. Launched the NEARSOL Foundation which included the fund for the English Academy

2018

Grew the NEARSOL brand into a second site in the Philippines and added WFM to our Solutions. Awarded “Best in Quality” for the second consecutive year.

2019

Continued growth in the Philippines with two new sites and expanded our worldwide footprint into Colombia and Jamaica added White Glove Services to our Solutions. Awarded “Best in Quality” for the third consecutive year.

2020

Solidify WFM Capabilities internally and as a service/GPTW Certified in GT/PH

2021

1 more site in Iloilo PH, Branched off Call Center solution to its own operating entity

2022

Opening one more site in the city of Iloilo, partnership with a client for new solutions in Colombia and Guatemala

JON CABALLERO

Administrative Director

A true believer of Passion, Care, Results, Commitment and Resourcefulness, Jon has been practicing these values since he started his professional BPO career way back in 2001. Evolving to the team player and leader that he is now, he is responsible for overseeing the Administrative Departments for all of Nearsol Philippines.

He started his BPO career in People Support and took on opportunities with Teletech and Transcom. Proud to have come from those previous companies, he now brings that wealth of experience and knowledge with Nearsol in Operations, Quality, Client Management and Site Administration.

Jon has spearheaded numerous successful projects and campaign launches across different sites and verticals while managing various high performing teams.

A true Operations champion and advocate of customer experience, he also has a solid grasp and keen understanding of COPC Standards and has led Quality Assurance teams with Six Sigma background.

Be the nicest person in the office but be the first to drive accountability and performance is what he believes in.

VICTOR ROGEL

President/ Co-Founder

Victor has held senior leadership roles in different companies over the last 12 years in the US, as well as, Latin America. Previous to that, he was part of the executive team of a US company where his leadership skills and strategic planning were key in making the company successful, leading to his role as Chief Financial Officer at Nearsol.

His vast experience in finance, strategic planning and entrepreneurship were utilized as he actively participated in forming new startups in The United States, Guatemala and the Philippines. He has co-led the development, growth and globalization of Nearsol.

In his role as CFO, he has a broad range of responsibilities for the overall finance activities within the corporate business including global accounting, corporate development and investment opportunities. His strategic guidance paired with his accurate forecasts had influenced the decisions made by the executive team that resulted in the profitable expansion of Nearsol.

He studied Strategic Planning, Finance and Business Administration at UCI Irvine, in California. He has received various awards for his merits and achievements throughout his professional career.

VICTOR PEREDA

CEO/ Co-Founder​

A serial entrepreneur at heart who has established several companies including a Real Estate and Loan firm in California which he turned into a nearshore operation in Guatemala. This proactive approach to business resulted in an innovative and profitable business model that has lead him to a successful career.

Co-founder and CEO of Nearsol, one of the most respected and sought-after BPO services company, which in a short period has become a leader in the industry in Central America, the Caribbean and Asia Pacific. His expanding expertise in BPO services has allowed him to develop projects in some of the most influential markets in the world.

A calculated risk-taker with deep industry knowledge, he has built a reputation for developing business strategies and managing a profitable business model.

His creative thinking has helped incubate new products into mature revenue-generating assets.

Victor’s greatest strengths are his creativity, passion, drive and leadership. He thrives on challenges, particularly those that expand the company’s reach. He has proven that you don’t need to build your company over many years to be successful.

Serves on several board of directors including Agexport and the Nearsol Foundation, he’s an active member of the community, leading and promoting projects for social awareness and progress

Vannessa Franco

Managed Services Director LATAM

Vannessa graduated as a Lawyer & Notary from the prestigious University Francisco Marroquín and now practices International and Corporate Transactional law. She has worked extensively in matters involving Labor Law, Intellectual Property and International Negotiations in BPO, Steel and Agricultural industries.

She went on to further study Protection of Foreign Investments in International Law and International Legal Issues (Moot Courts) and is now also well versed in these matters.

She is responsible for generating and reviewing all contracts relating to the many business relationships with vendors and subcontractors that NEARSOL works with.

She advises the board of directors to ensure they keep in line with regulatory and compliance requirements and heads the Legal Department as the focal point for all company legal matters.