Different media has showed interest on knowing how NEARSOL became such a successful company, such is the case of Contrapoder Magazine, in an interview to Victor Pereda, CEO, he narrates his journey from USA to Guatemala along with his wife and business partner, and how he decided to undertake an ambitious project called NEARSOL, he goes back to the beginnings in 2004 when his real estate business dramatically shifted due to the economic crash and how he managed to remain on top. NEARSOL was nominated for best BPO & Contact Center Exporter, wining the award in 2016. Plans are to keep expanding to other regions around the world, which is already happening, a new site will be opened on the first trimester of 2017 in the Philippines.
Most individuals take excellent customer service as a given. Customers anticipate prompt responses to their inquiries and the resolution of any problems they may encounter.