Our solutions make market entry and expansion quick and easy, operating as an extension of your brand to propel your business forward. We will relieve you from the overwhelming task of local market recruiting, payroll, HR, and compliance. Navigating you throughthe complex and confusing improt tariff requirements to avoid extra costs and delays, allowing you to capitalize on new business opportunities.
“Understanding local labor sourcing and best practices in human resource capital management”
Our Contact Center-as-a-Service (CCaaS) is our white label approach to customer service. Our partner will provide the client relationship management and we will provide the operational support for the contact center. We will manage all day-to-day aspects of the contact center to ensure the results promised to your client under your banner.
Nearsol’s CCaaS will provide you a fully functional workstation and operational space designed to provide a hassle-free working environment for your business. We facilitate every aspect of CCaaS and country entrance or expansion.
Our CCaaS solution eliminates the capital investment of building a brand new site by providing turnkey facilities at a moment’s notice. Giving you the option to grow as needed in a state-of-the-art facility while you maintain Customer Relationships.
Apply from the device of choice-Reduced application time by 60%
Automated follow up system
Schedule your own appointment
24/7 access to application
Turning high volume into qualified leads
Easy handover from bot to human
Eliminates iterative processes
Concise reporting
Increased hire rate from 7-10% to 20-25%
Show rates approaching 100% compared to 80% before NIA
Improved hire turnaround time
Core value assessment on fit based on the culture we have
Hiring quality vs quantity
Finding better long term fit
Increased graduation rates to 90% while industry standards are 75%
More engaged employees
Increasing ESAT
Reducing attrition
Retention starts at hiring
Predictable Cost
Providing solutions with no hidden fees
In-Country Experts
Ensuring compliance with local regulations
Expedited Project Launch
Fast and easy market entry
Flexible Solutions
Accommodating our solutions
to fit your specific needs
One-stop provider for all resources & services required to operate a successful white label operation
Holistic understanding of your vision
Effective planning for utilization of resources
Long term adaptable partnership
CASE STUDIES
A global fast service food delivery company needed a highly flexible partner to provide a solution for order taking and customer issues during critical peak sales times (early evenings and weekends) and holiday periods (key US holidays, sporting events & more).
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Only 3 out of 30 BPO companies rate
4.0 or higher, putting us in the TOP 10%
(Glassdoor Rating)
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