28202 Cabot Road Suite #300 Laguna Niguel, CA 92677

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White label customer experience

WE HELP YOU
DO BETTER

'Always Customer Service' is our drive. We ensure that every interaction we have with our clients' customer embodies this motto, providing a world class customer experience to increase brand loyalty, revenue, efficiency gains, and cost saving benefits to our clients.

Do you need to launch a successful operation quickly?

Our solutions make market entry and expansion quick and easy, operating as an extension of your brand to propel your business forward. We will relieve you from the overwhelming task of local market recruiting, payroll, HR, and compliance. Navigating you through the complex and confusing import tariff requirements to avoid extra costs and delays, allowing you to capitalize on new business opportunities

“Understanding local labor sourcing and best practices in human resource capital management”

WHITE LABEL

Our White Label Customer Experience (CXaaS) is our white label approach to customer service. Our partner will provide the client relationship management and we will provide the operational support for the contact center. We will manage all day-to-day aspects of the contact center to ensure the results promised to your client under your banner.

FACILITY INCLUSIONS

NEARSOL’s CXaaS will provide you a fully functional workstation and operational space designed to provide a hassle-free working environment for your business. We facilitate every aspect of CXaaS and country entrance or expansion.

Our CXaaS solution eliminates the capital investment of building a brand new site by providing turnkey facilities at a moment’s notice.  Giving you the option to grow as needed in a state-of-the-art facility while you maintain Customer Relationships.

RECRUITMENT

FOR APPLICANTS​
Five-Star Experience ​

Apply from the device of choice​-Reduced application time by 60%​

 Automated follow up system ​

 Schedule your own appointment

 24/7 access to application

FOR RECRUITERS
Virtual Assistance

Turning high volume into qualified leads

Easy handover from bot to human

Eliminates iterative processes

Concise reporting

Increased hire rate from 7-10% to 20-25% 

Show rates approaching 100% compared to 80% before MIA

Improved hire turnaround time

FOR OUR CLIENTS
Right Person in the Right Seat

Core value assessment on fit based on the culture we have

Hiring quality vs quantity 

Finding better long term fit 

Increased graduation rates to 90% while industry standards are 75%  

More engaged employees

Increasing ESAT 

Reducing attrition

Retention starts at hiring

MIA

Making the ‘Path to Hire’ a fun and interactive journey and identifying the right person for the right seat.

An innovative tool that provides an integrated experience for the applicant to efficiently navigate the recruiting process while also making improved hiring decisions. MIA has taken a process that may take days and reduces it to hours. It also provides the applicant with the information they need to make an informed decision on NEARSOL as a good fit and in what role, while also providing insights on the candidate to ensure we hire not just based on skills and background but also on cultural fit.

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BENEFITS

Predictable Cost

Providing solutions with no hidden fees

In-Country Experts

Ensuring compliance with local regulations

Expedited Project Launch

Fast and easy market entry 

Flexible Solutions

Accommodating our solutions 
to fit your specific needs

NEARSOL White Label Customer Experience Vector Image

ADDED VALUE

One-stop provider for all resources & services required to operate a successful white label operation

Holistic understanding of your vision

Effective planning for utilization of resources

Long term adaptable partnership

HOW NEARSOL CAN HELP

White Labeling Your Contact Center

White Labeling your Contact Center is owning your Client Relationships, advertising your brand, while NEARSOL’s CXaaS provides the Servicing.
White Labeling your Contact Center is owning your Client Relationships, advertising your brand, while NEARSOL’s CXaaS provides the Servicing.
Fewer Layers – less waiting for your Customers means better communication and better results more quickly.
Fewer Layers – less waiting for your Customers means better communication and better results more quickly.
Better Customer Lifetime Value (LTV) – being constantly front facing with your Client improves Customer Experience and Retention.
Better Customer Lifetime Value (LTV) – being constantly front facing with your Client improves Customer Experience and Retention.
You Get to Focus on your Customers – leave the day-to-day services to NEARSOL’s CXaaS.
You Get to Focus on your Customers – leave the day-to-day services to NEARSOL’s CXaaS.

CASE STUDIES

Delivering a Quality Experience for the World’s #1 Pizza Delivery Restaurant

A global fast service food delivery company needed a highly flexible partner to provide a solution for order taking and customer issues during critical peak sales times (early evenings and weekends) and holiday periods (key US holidays, sporting events & more).

Pizza Delivery online

We want to help you

This form is not for employment purposes. For career opportunities, please visit our career page.

Great Place to Work Certified

NEARSOL's Great Place to Work Badge Philippines

Connecting candidates to recruiters in minutes compared to days.

Designed to optimize the recruitment process for both applicant and employer, MIA’s real-time interaction capabilities replaces tedious job applications with dynamic conversations, letting the applicants tell their stories via chat or video and ensuring that the right person gets hired for the right seat.

Only 3 out of 30 BPO companies rate
4.0 or higher, putting us in the TOP 10%
(Glassdoor Rating)

Glassdoor Rating of NEARSOL with 4.4 Star Rating

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SOLUTIONS

  • Laser-focused on continuous improvement and creation of new Procedures. The following actions were taken to address key KPIs of Agent Errors and Quality. 
    • Agent Error Detection & Prevention: The Ops team enhanced the existing quality process via creation of a new quality tracking form combined with use of trending, root cause analysis, action planning, counter-measures and training/quality partnership with the Partner Vendor team.  
    • CXperts Tracking and Ticketing System: Created an all-in-one dashboard, designed to reduce agent errors in the Back Office space by having a ticketing /allocation system. The dashboard also acts as a stand-alone repository for Employee and Performance related items such as Coaching tickets, Training Process updates, Compliance and Training sign off, Progressive Discipline Warning, Sanctions, Recognition, HR Memo’s, etc. 
  • Used a targeted side-by-side training approach, in addition to traditional nesting. Both were done on top of product specific training. Targeted side-by-side training is a gradual process of learning per phase to ensure focus per step. Strategic cross-skilling/training was also done to fully utilize and optimize resources.  
  • White Glove Service Approach to support Premium Services which is composed of experienced and top performing agents and incorporates more advanced training, resolutioning, and servicing expectations. Tier 2 level experience incorporating a lower Agent to Team Leader ratio with increased level of attention, support, coaching and training. 
    • Agents hired into this team had to pass three different interviews. The final interview focused on premium delivery service since the LOB requires multitasking.  
    • Other contextual and industry related training was done in addition to immersive process training.