Happy anniversary NEARSOL!
We are excited to hit the 11th-year mark, and as we toast this huge milestone, we reflect on everything we have accomplished over the past decade and feel ecstatic about what the future has in store for us.
NEARSOL entered the BPO industry in 2006 as a back-office customer service provider for the real estate industry, after the relaunch of NEARSOL in 2011 the company grew from a small six-people operation to becoming a global company with several thousand employees and a footprint in some of the most influential markets for the BPO industry.
The early years gave us a good foothold, and NEARSOL’s portfolio amplified to offer a wide array of services: telemarketing, customer care, back-office support, logistics, appointment setting, and collections services, site selection, and facilities implementation, by living our mantra “Always Customer Service” we started building longlasting relationships and a great culture.
Only one year later we opened a second site in Guatemala City including Managed Services, ITaaS, Payroll, and Recruitment to our services. We soon added Plug & Play workstation leasing services and by 2014 we had opened our third and fourth locations in Guatemala City.
As we started gaining recognition as leaders in the nearshore business, NEARSOL was awarded as the ‘Best Contact Center in the BPO Sector’ in 2016 by AGEXPORT (Association of Exporters of Guatemala).
In 2017 we expanded our footprint overseas to the Asia-Pacific region, to the beautiful island of Iloilo where its people welcomed us and it became our home. In the same year, we established the Nearsol Foundation and the NEARSOL English Academy, two programs that helped us promote education and opportunities for underprivileged people in the communities we serve.
By 2018 we added Workforce Management (WFMaaS) to our range of services and opened one more site in Manila, one of the most influential cities in our industry.
In 2019 we opened two more sites in the Philippines and extended our global footprint to Jamaica and Colombia – two emerging markets in the Latin America region. The same year we introduced premium “White glove” customer care to our portfolio to help high-end brands deliver world-class customer experience to their clients.
We opened a new site in the Philippines in 2020, amidst the pandemic and having to close our doors and migrate almost 100% of our workforce to work from home, we continued to operate at maximum efficiency anddeliver exceptional customer service.
The whole world has adjusted to new ways of working and engaging but we could not be prouder of the NEARSOL family who has remained strong, resilient, and committed to us, to each other, and our partners.
All in all a great story, the best part is how over the past decade we have been able to cultivate the “ItFeelsLikeFamily Culture!” we believe a company is only as good as its culture and NEARSOL invests time and efforts in making sure everyone feels valued and a part of every milestone, and every accomplishment.
We have a global family of passionate and results-driven individuals that live, embody, and instill our core values every day, from the top down we make sure we are on the right path to drive a high level of satisfaction for our employees and partners.
The future looks bright, we foresee continued growth for the BPO industry, and although the BPO market has changed and customer interactions are becoming more complex, people are still at the heart of any care customer service strategy, and NEARSOL is here to deliver exceptional customer service.