“Understanding local labor sourcing and best practices in human resource capital management”
Our White Label Customer Experience (CXaaS) is our white label approach to customer service. Our partner will provide the client relationship management and we will provide the operational support for the contact center. We will manage all day-to-day aspects of the contact center to ensure the results promised to your client under your banner.
NEARSOL’s CXaaS will provide you a fully functional workstation and operational space designed to provide a hassle-free working environment for your business. We facilitate every aspect of CXaaS and country entrance or expansion.
Our CXaaS solution eliminates the capital investment of building a brand new site by providing turnkey facilities at a moment’s notice. Giving you the option to grow as needed in a state-of-the-art facility while you maintain Customer Relationships.
Apply from the device of choice-Reduced application time by 60%
Automated follow up system
Schedule your own appointment
24/7 access to application
Turning high volume into qualified leads
Easy handover from bot to human
Eliminates iterative processes
Concise reporting
Increased hire rate from 7-10% to 20-25%
Show rates approaching 100% compared to 80% before MIA
Improved hire turnaround time
Core value assessment on fit based on the culture we have
Hiring quality vs quantity
Finding better long term fit
Increased graduation rates to 90% while industry standards are 75%
More engaged employees
Increasing ESAT
Reducing attrition
Retention starts at hiring
An innovative tool that provides an integrated experience for the applicant to efficiently navigate the recruiting process while also making improved hiring decisions. MIA has taken a process that may take days and reduces it to hours. It also provides the applicant with the information they need to make an informed decision on NEARSOL as a good fit and in what role, while also providing insights on the candidate to ensure we hire not just based on skills and background but also on cultural fit.
Predictable Cost
Providing solutions with no hidden fees
In-Country Experts
Ensuring compliance with local regulations
Expedited Project Launch
Fast and easy market entry
Flexible Solutions
Accommodating our solutions
to fit your specific needs
One-stop provider for all resources & services required to operate a successful white label operation
Holistic understanding of your vision
Effective planning for utilization of resources
Long term adaptable partnership
CASE STUDIES
A global fast service food delivery company needed a highly flexible partner to provide a solution for order taking and customer issues during critical peak sales times (early evenings and weekends) and holiday periods (key US holidays, sporting events & more).
Designed to optimize the recruitment process for both applicant and employer, MIA’s real-time interaction capabilities replaces tedious job applications with dynamic conversations, letting the applicants tell their stories via chat or video and ensuring that the right person gets hired for the right seat.
Only 3 out of 30 BPO companies rate
4.0 or higher, putting us in the TOP 10%
(Glassdoor Rating)
Fill in the form below to book a 30 min no-obligation consulting session.
Eager to elevate your customer service experience using our operational
expertise, seamlessly integrated under your brand identity? Contact us!