28202 Cabot Road Site #300 Laguna Niguel, CA 92677

1-844-NEARSOL

WFM-As-A-Service

WE HELP YOU DO EVEN BETTER

Our Primary Target Market are clients new to the Call Center Industry and are in need or Workforce Experts to help manage their business.

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OUR SERVICES

  • Control Center processes are utilized to develop agent schedules to meet forecasted call volume and a control process will be utilized to ensure agent adherence to the schedule in each site
  • Trend identified to optimize agent schedules to meet call demand.
  •  Adjustments to the forecasted call routing are made real time depending on site absenteeism and offline activities.
  • Command Center uses IEX (Experienced in Verint and Alvaria as well) to determine the overall FTE count required by contact type and marches site headcount.
  • All sites have a detailed plan for half-hour call allocation forecasted.
  • Centralized Incident Management Protocol (Outages, Calamities, BCP, et,all) as a value-add service
  •  Automated Reporting Channel Integrated to PowerBI

HOW NEARSOL CAN HELP

TRANSCTIONAL WFM

  • Effective execution of the plan
  • Effective real time management in case of deviations from plan
  • Optimum utilization of workforce

STRATEGIC WFM

  • Right people at the right time with right skills
  • Meeting SLAs
  • Increased customer satisfaction
  • Optimum utilization of workforce
  • Optimum cost of operations

WFM CONSULTING

  • Best in Class WFM Processes
  • Standardization of WM Processes

WFM INSIGHTS & ANALYTICS

  • Effective reporting of performance
  • Key Insights to business and leadership
  • Proactive alerts to facilitate corrective and preventive actions
  • Inferential information to drive action plans

NEARSOL WORKFORCE

Nearsol WF is composed of tenured WF employees from different companies that have become experts in Workforce Processes and Strategies

Cost
Saving
End to End WF Support
Experts in
the Field
Unbiased Decision-Maker

UNBIASED DECISION-MAKERS

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“Biggest cost in our business is labor, increasing efficiency in this area is the priority of Workforce Management”