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28202 Cabot Road Suite #300 Laguna Niguel, CA 92677

1-844-NEARSOL

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Specialized Services

Turn-key facilities available at a moments notice giving you the option to grow as needed while providing top tier equipment and the latest technology for an exceptional experience in a fully-fledged productive environment.

Seat Leasing eliminates costly capital investment of building and operating a new site with all required equipment and furniture, security and maintenance  personnel. Our “Plug-&-Play” workstations that can be slightly modified to the design and configuration to ensure your business’ compliance and functionality. 

Seat Leasing is an effective way for you to remain in control of your operation and your working capital.  Whether your needs are long-term seat leasing, Business Continuity Plan (BCP) or Disaster Recovery (DR), you can benefit from the widely accessible solutions we offer.

WFMaaS

Workforce Management-as-a-Service

QAaaS

Quality Assurance-as-a-Service

ITaaS

IT-as-a-Service

Benefits-managed-services

WFMaaS

Workforce Management-as-a-Service

The biggest cost in our business is labor, increasing efficiency in this area is the priority of workforce management. Identify trends to accurately staff, scheduling qualified agents during critical times, and verifying the information provided by vendors is accurate, are the key goals of workforce management.

  • Control Center processes are utilized to develop agent schedules to meet forecasted call volume and a control process will be utilized to ensure agent adherence to the schedule in each site.
  • Trend identified to optimize agent schedules to meet call demand.
  • Adjustments to the forecasted call routing are made real time depending on site absenteeism and offline activities.
  • Command Center uses IEX to determine the overall FTE count required by contact type and marches site headcount.
  • All sites have a detailed plan for half-hour call allocation forecasted.

QAaaS

Quality Assurance-as-a-Service

Real time coaching increases the quality provided to your customers. Our proactive approach to customer service through our silent dissenter process enables us to address a customer’s concerns prior to them hanging up. If we can provide the customer a solution without the need for multiple calls it increases customer satisfaction and reduces overall call volume
  • Supervise and measure customer service satisfaction and agent performance to improve service quality
  • Ensure customer service provided aligns with company’s values in regards to proper policies and procedures in place
  • Ensure efficiency throughout the calls, following the parameters established (AHT, ASA, ACW, FCR)
  • Maintaining call quality standards, customer service experience will improve through more efficient call handling
  • Improve operation performance as areas of opportunity are establish
  • Efficiency goes up and reinforces customer retention
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Two IT guys observing servers

ITaaS

IT-as-a-Service

Nearsol understands that IT is the heart of all contact center operations, we choose the best tools for reliable day-to-day network management while improving efficiencies through automation and best practices. Our expert team will present you with solutions that will fit your specific needs and provide regular preventative maintenance to avoid the possibility of downtime. Cloud based technology allows us to increase our innovation and to tap into our secure network from around the globe. We partner with the most trusted telco companies in each country and maintain redundant load-balanced circuits in all our sites to ensure reliability.

 

  • IT Support
  • IT Maintenance