New Episode of the CXfiles
Hosted by Mark Hillary and Peter Ryan: In this episode, Victor Pereda talks about some of his experience with startups and how small, fast-growing companies can handle an explosion in customer numbers and CX challenges.
Victor and Nearsol have advised many startups on how to manage the transition from in-house CX to working with a partner to cope with the hypergrowth that happens when a new service takes off. In this episode he talks about some of this experience with startups and how small fast-growing companies can handle a sudden explosion in customer numbers.
About #CXFiles Podcast
CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.7